Acceptance of the Terms of Use

Welcome to this Application operated by Decagon Private Limited (collectively, the “Company," “we," “us," or “our"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these “Terms of Use"), govern your access to and use of this application that runs on smart phones, tablets and other devices which provide dedicated non-browser-based interaction (hereinafter referred to as “App”)

Please read the Terms of Use carefully before you start to use of the App. By using the App, you accept and agree to be bound and abide by these Terms of Use and our privacy policy, incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the App.

Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the App thereafter.

Your continued use of the App following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page each time you access the App so you are aware of any changes, as they are binding on you.

Accessing the App and Account Security

We reserve the right to withdraw or amend the Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason at all or any part of the App is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the App, or the entire App, to users, including registered users.

You are responsible for:

• Making all arrangements necessary for you to have access to the App.

To access the App or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the App that all the information you provide on the App is correct, current and complete. You agree that all information you provide to register with the App or otherwise, including but not limited to through the use of any interactive features on the App, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the App or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session.

We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

Intellectual Property Rights

The App and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the App for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our App, except as follows:

• Your electronic mobile device may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your App for display enhancement purposes.
• You may download a single copy to your mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
• If we provide social media features with certain content, you make take such actions as are enabled by such features.

You must not:

• Modify copies of any materials from the App.
• Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
• Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the App.

You must not access or use for any commercial purposes any part of the App or any services or materials available through the App.

If you wish to make any use of material on the App other than that set out in this section, please address your request to admin@golootlo.pk

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the App in breach of the Terms of Use, your right to use the App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the App or any content on the App is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the App not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.

Trademarks

The Company name and trademarks, the Company logo and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on the App are the trademarks of their respective owners.

Prohibited Uses

You may use the App only for lawful purposes and in accordance with these Terms of Use. You agree not to use the App:

• In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software).
• For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards set out in these Terms of Use.
• To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any “junk mail", “chain letter" or “spam" or any other similar solicitation.
• To impersonate or attempt to impersonate the Company, a Company employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing).
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the App, or which, as determined by us, may harm the Company or users of the App or expose them to liability.

Additionally, you agree not to:

• Use the App in any manner that could disable, overburden, damage, or impair the App or interfere with any other party's use of the App, including their ability to engage in real time activities through the App.
• Use any robot, spider or other automatic device, process or means to access the App for any purpose, including monitoring or copying any of the material on the App.
• Use any manual process to monitor or copy any of the material on the App or for any other unauthorized purpose without our prior written consent.
• Use any device, software or routine that interferes with the proper working of the App.
• Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the App, the server on which the App is stored, or any server, computer or database connected to the App.
• Attack the App via a denial-of-service attack or a distributed denial-of-service attack.
• Otherwise attempt to interfere with the proper working of the App.

 

User Contributions

The App may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, “Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, “post") content or materials (collectively, “User Contributions") on or through the App.

All User Contributions must comply with the Content Standards set out in these Terms of Use.

Any User Contribution you post to the App will be considered non-confidential and non-proprietary. By providing any User Contribution on the App, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material according to your account settings.

You represent and warrant that:

• You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns.
• All of your User Contributions do and will comply with these Terms of Use.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have fully responsibility for such content, including its legality, reliability, accuracy and appropriateness.

We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the App.

Monitoring and Enforcement; Termination

We have the right to:

• Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
• Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the App or the public or could create liability for the Company.
• Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
• Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the App.
• Terminate or suspend your access to all or part of the App for any or no reason, including without limitation, any violation of these Terms of Use.

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the App. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

However, we do not undertake to review material before it is posted on the App, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or non-performance of the activities described in this section.

Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not:

• Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
• Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
• Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use or our privacy policy.
• Be likely to deceive any person.
• Promote any illegal activity, or advocate, promote or assist any unlawful act.
• Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person.
• Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
• Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
• Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

Copyright Infringement

If you believe that any User Contributions violate your copyright, please send us a notice of copyright infringement to admin@golootlo.pk. It is the policy of the Company to terminate the user accounts of repeat infringers.

Reliance on Information Posted

The information presented on or through the App is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the App, or by anyone who may be informed of any of its contents.

The App may include content provided by third parties, including materials provided by other users. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

Changes to the App

We may update the content on the App from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the App may be out of date at any given time, and we are under no obligation to update such material.

Information About You and Your Visits to the App

All information we collect on the App is subject to our Privacy Policy. By using the App, you consent to all actions taken by us with respect to your information in compliance with the privacy policy.

Online Purchases and Other Terms and Conditions

We may, at our sole discretion, verify your identity prior to processing a purchase. We may also refuse to process, or may cancel a purchase, as reasonably deemed necessary, to comply with applicable law or to respond to a case of misrepresentation, fraud or known or potential violations of the law or these Terms. Refunds for cancelled orders may be issued where appropriate in accordance with these Terms.

Orders

When you attempt to purchase any product on our Website, this constitutes an offer to buy the product. Your purchase is not complete until we email you to confirm the transaction. We reserve the right to reject your offer and not conclude a sale agreement with you.

Pricing

• Products sold by the Company may be subject to applicable taxes, which will be added at checkout.
• Advertised prices may include shipping and delivery charges. If delivery charges are not included in the advertised price, such costs will be added at checkout, as required.
• Occasionally there may be an error or omission related to the pricing or description of advertised Products. We will use reasonable efforts to correct any errors or omissions as soon as practicable after learning of them. We reserve the right to change, modify, substitute, suspend or remove without notice any information related to items for sale. If we made an error or omission and you have already purchased a product: (i) if the actual price of the Product is less than the stated price at the time of purchase, we will charge you the lower price; or (ii) if the actual price of the Product is higher than the stated price, we will contact you and allow you the option to pay the correct (higher) price or cancel your order and receive a refund.
• Golootlo reserves the right to change the prices of its subscription packages at any time without notice. Your continued use of Golootlo Gold after any such changes constitutes your acceptance of the new pricing.

Shipping and Delivery

• Shipment and tracking options and applicable charges will be stated in the deal terms.
• Shipping and delivery estimates are only estimates; they are not guaranteed delivery times and should not be relied upon as such. We may need to cancel an order before your products are delivered; if this happens, we will promptly contact you at the email address that is registered with your account.
• When Products are delivered to the delivery address provided at checkout, legal title to those Products will transfer to the recipient (i.e. the Products will become the recipient's personal property).

Warranties and Other Information

• Unless stated otherwise in the offer's deal terms, all products are sold “as is."
• While we work to ensure that the Product information on the Website is correct, we cannot guarantee that product descriptions are accurate or complete. All information is provided for informational purposes only and we encourage you to read all information that accompanies the products before use.

Returns and Refunds

For any product which is intact (i.e. no offers have been used), simply return it (at your cost) along with the original receipt (or gift receipt) within 30 days of the date you receive the Product, and we’ll exchange it or offer a refund based upon the original payment method.

Limitation on Liability

IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR PURCHASE OR USE, OR INABILITY TO USE, ANY PRODUCT, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Links from the App

If the App contains links to other sites or Apps and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites or applications linked to the App, you do so entirely at your own risk and subject to the terms and conditions of use for such websites or applications.

Geographic Restrictions

Access to the App may not be legal in certain countries. If you access the App in such cases, you do so on your own initiative and are responsible for compliance with the relevant local laws.

Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the App will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our App for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE APP OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE APP OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY APP LINKED TO IT.

YOUR USE OF THE APP, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE APP IS AT YOUR OWN RISK. THE APP, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE APP ARE PROVIDED ON AN “AS IS" AND “AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE APP. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE APP, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation on Liability

IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE APP, ANY WEBSITES OR APPS LINKED TO IT, ANY CONTENT ON THE APP OR SUCH OTHER APPS OR WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE APP OR SUCH OTHER APPS OR WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Indemnification

You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of the App, including, but not limited to, your User Contributions, any use of the App's content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the App.

 

Governing Law and Jurisdiction

All matters relating to the App and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of Pakistan, without giving effect to any choice or conflict of law provision or rule (whether of Pakistan or any other jurisdiction).

Any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the App shall be instituted exclusively in the courts of Karachi, Pakistan, although we retain the right to bring any suit, action or proceeding against you for breach of these Terms of Use in your jurisdiction of residence or any other relevant jurisdiction. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Limitation on Time to File Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE WEBSITE MUST BE COMMENCED WITHIN THREE (3) MONTHS AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

Waiver and Severability

No waiver by the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Entire Agreement

This Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and Decagon Private Limited with respect to the App and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the App.

Miscellaneous

You may log on to our App or use our App to connect with, including but not limited to other users, contributors and to engage with/in media programmes, media personalities, show hosts and other persons. You expressly and unequivocally agree and acknowledge that all opinions, statements, discussion, views information, whether oral or in writing, that happen between you and any such persons have no concern whatsoever with Us and that by using our App you expressly agree that We cannot, in any way whatsoever, be responsible for the same. You hereby release and forever discharge US from any and all actions, causes of actions, claims and demands for, upon or by reasons of any damage, loss or injury, which hereafter may be sustained by the same. This release extends and applies to and also covers and includes, all unknown, unforeseen, unanticipated and unsuspected injuries, damages, loss and liabilities and the consequence thereof.

Similarly, participation in any media programmes or game shows through/via our App or use of our App through participation in any media program does not guarantee any gifts, prizes, rewards or benefits of any nature whatsoever or by whatever name they are or may be called; as such, visiting our website cannot be construed as admission of any liability and acceptance of any responsibility for the same and for any losses, damages, costs, expenses that may be suffered as a consequence or result thereof.

Golootlo Delivery Terms & Conditions

Welcome to Golootlo Delivery World. This page (together with the documents referred to in it) contain the terms and conditions (the "Terms"), which apply when you order any menu items (the "Items") from our Golootlo mobile application by using 'G Delivery' option (each referred to as an "Application").

Golootlo reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time. Therefore, it is advisable that you check this page regularly.

Please read these Terms carefully before ordering any Items from Golootlo Application. If you have any questions or clarifications relating to these Terms, please contact support@golootlo.pk or call 021-111-566-856 before you place an order.

1. ORDER

When you place and an order through Golootlo Application, it needs and must be accepted by the Restaurant before it is confirmed. You will automatically be routed to the Restaurant’s call center for order placement and confirmation. To avail the Golootlo special deal, it is mandatory for you to convey the promocode displayed in the Application to the call center agent of the Restaurant. All Items mentioned in the menu are subject to availability of the Restaurant.

Restaurants may use nuts or other allergens in the preparation of certain Items. Please contact the Restaurant prior to ordering if you have any allergies. Golootlo cannot confirm that any of the Items sold by the Restaurants are free of allergens.

2. Price & Payment

You are responsible for paying for all Items ordered using cash or any debit/credit card (if available at the Restaurant), and related delivery charges (if applicable), and for complying with these Terms. Some Restaurants operate a minimum order value policy..

3. Delivery

Once the order has been placed on the Restaurants call center, it is the responsibility of the Restaurant to deliver the Items as per the mentioned quality. Customer will be provided a time frame for delivery, in case of a delay you may launch a complaint with the Restaurant. No claims regarding non-delivery of late delivery shall be the responsibility and liability of Golootlo.

The Restaurant may also not have deliveries in certain areas for which claims will not be entertained by Golootlo. Some areas are affected by traffic and law & order situations, or any abrupt weather changes, deliveries might be delayed and not delivered due to these issues or other reasons beyond the control of the Restaurant, which claims will not be entertained by Golootlo. However, for such complaints and queries please contact the Restaurant’s call center. Golootlo cannot be held responsible for issues caused with delivery and quality of the ordered Items.

4. Restaurant Liability

Restaurants are solely responsible for the preparation, condition and quality of Goods. Restaurants are responsible for delivery of the Items and/or Orders. Golootlo shall not be liable for any loss or damage arising from your ordered Items placed at the Restaurants.

5. Payments via Credit/Debit cards

For your orders placed via Golootlo delivery and if the payment for the respective order is made through a credit and or debit card, the payment is processed through the respective internet payment gateway service provider who is licensed by the respective Regulator. Any charge, transaction pricing, refund is the prerogative of the selected IPG. Golootlo is indemnified by the IPG and the customer placing the respective order and will not hold Golootlo responsible towards any liability.

Any complaints regarding payments through Credit and Debit cards may be reported to Golootlo Customer Support over email, chat or call and will also have to be recorded with the issuer bank of the respective Credit or Debit card.

The process for resolving your respective complain may take up to 45 working days as it is governed by the standard operating procedures of the respective card schemes and Golootlo will try to assist you to resolve the issue as per the agreement signed between the Golootlo and the respective IPG or PSO / PSP or regulated bank or a payment scheme or the authorized acquirer. The process for resolving your complaint will be apprised by Golootlo to you based on the underlying guidelines and type of transaction as per the regulations of the IPG or PSO / PSP or regulated bank.

6. Contact Us

If you wish to contact us regarding any questions or comments you may have, please send an email on support@golootlo.pk or call us on 021-111-566-856 or via our in-app customer support chat feature.

PIA PNR Subscription Terms & Conditions

A. How to Subscribe

1. Enter your PNR number and name on the Golootlo subscription screen.
2. Ensure that your PNR number is correct. In case of an error, please contact support at 021-111-566856 or WhatsApp at 03018731921.
3. If you are already a Golootlo member or auto-renewal enabled, the PIA PNR subscription option will not be visible.
4. For existing Golootlo Gold Subscribers who are interested in upgrading to PIA PNR subscription please contact our customer support at 021-111-566856 or via WhatsApp at 03018731921.

B. Eligibility

1. The Membership is applicable for flights (PNR) taken on or after April 24th, 2022.
2. Only PNRs with paid tickets will be authenticated.
3. Each PNR qualifies for memberships equivalent to the number of tickets under it.
4. If you cancel the membership, you cannot re-avail it with the same PNR.

C. Membership Allotment

1. Upon successful validation of your PNR by PIA, Golootlo will grant you Gold Membership status.

D. Note

1. Golootlo may change or withdraw this offer without notice.
2. Keep yourself updated with these terms for any changes.
3. Your personal data will be protected as per data protection laws.

Your Comments and Concerns

The App is operated by

Decagon Pakistan

 

All notices of copyright infringement claims should be sent to:

All other feedback, comments, requests for technical support and other communications relating to the Website should be directed to:

Thank you for visiting our App.